Refund & Return Policy

Welcome to Vaseel.com. Customer satisfaction is very important to us. If you are not completely satisfied with your purchase, we’re here to help.

Returns

We accept returns within 30 days of the delivery date.

To be eligible for a return:

  • The item must be unused and in the same condition that you received it.
  • The item must be in its original packaging.
  • Proof of purchase or order confirmation is required.
  • Items marked as final sale or clearance are not eligible for return.

Non-Returnable Items

Certain types of items cannot be returned, including:

  • Gift cards
  • Personalized or custom-made products
  • Intimate or hygiene-related items
  • Downloadable or digital products

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery at with your order number and clear photos of the issue. We will review the case and provide a replacement or refund if approved.

Refunds

Once we receive and inspect your returned item, we will notify you regarding the status of your refund.

If approved, your refund will be issued to your original payment method within 5–10 business days. Processing times may vary depending on your bank or payment provider.

Shipping charges are non-refundable unless the return is due to our error.

Return Shipping

Customers are responsible for return shipping costs unless the item arrived damaged or incorrect.

We recommend using a trackable shipping service, as we cannot guarantee receipt of returned items.

Order Cancellations

Orders can only be canceled within 12 hours of placing the order. Once processing or shipping has started, the order cannot be canceled.

Exchanges

We only replace items if they are defective, damaged, or incorrect. If you need an exchange, contact us at .

Late or Missing Refunds

If you have not received your refund yet:

  1. Check your bank account again.
  2. Contact your credit card company or payment provider.
  3. Contact your bank, as processing times can vary.

If you still need assistance, please contact us at .

Contact Us

If you have any questions about this Refund & Return Policy, please contact us: